For United Airlines, Discounting PR Advice Cost Millions

Much has been written and posted about the United Airlines-Dr. Dao incident over the past several weeks. The reaction has displayed quite a range―from legal commentary about passenger rights to the opinions of airline personnel (or their spouses) about the topic of unruly passengers to financial…

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Much has been written and posted about the United Airlines-Dr. Dao incident over the past several weeks. The reaction has displayed quite a range―from legal commentary about passenger rights to the opinions of airline personnel (or their spouses) about the topic of unruly passengers to financial…

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