Do You Have a Customer Experience Blindspot?

In my last blog, I explained why listening to customers can provide greater customer understanding than merely observing their behavior.
Many companies seem to agree as evidenced by the number of Voice of the Customer (VoC) programs that exist and increasing amounts of feedback consumers are…

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In my last blog, I explained why listening to customers can provide greater customer understanding than merely observing their behavior.
Many companies seem to agree as evidenced by the number of Voice of the Customer (VoC) programs that exist and increasing amounts of feedback consumers are…

Author: Mass cryptocurrency

Launched in 2017 as a community for crypto entrepreneurs, Crypto exchanges, and small biz luminaries, this site is a rapidly growing collective of go-getters from all around the world

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